Frequently Asked Questions

How do I log in?

If you are new to the site, you can register for ordering by using the “Log In” link in the upper right corner of each page.

If registered, you can use the “Log In” button in the upper right corner of each page. Once logged in, you’ll be able to add items to your shopping cart.

You must register with universalcompanies.com and complete our professional verification process before purchasing from our website.

Items will remain in your shopping cart for 14 days; after that time, the items will disappear if not
ordered. Additionally, please note that your shopping cart is specific to the browser you started
it in. If you switch browsers or devices, your cart will not transfer over.

If an item you’re looking for is out of stock, a display message will inform you that it is
backordered and give you the estimated ship date for that item. You may still add the item to
your cart and order it. We authorize your credit card for the full balance at the time you place
your order. We settle the charges when item(s) ship.

Once an order is placed, it cannot be cancelled or changed. However, if the item(s) in your order
are all on backorder, then the order can be cancelled prior to shipment.

Promotion codes cannot typically be combined. Please refer to the specific disclaimer
associated with each promotion for detailed information and any potential exceptions.

Most orders received by 2 p.m.

Orders placed on the website can only be shipped to customers in the continental KSA. For
questions regarding international orders, please call us at +96655008161.

Yes! Please contact info@lxretail.sa

Sales tax will be added to orders delivered to any state that collects sales tax.

Yes!

We accept Visa®, MasterCard®, American Express®, Mada , Tabby , Tamara.

Yes, if they are the ones listed above.

We authorize for the full balance when you check out and settle the charge when the item(s)
ship.

This message means your card has been declined. If you receive such a notice, please contact
your issuing bank for further information.

If could be a typographical error in the order and the charge should clear out within 2-3 business
days. You may see a pending charge and a settlement; the pending will clear in 1-2 business
days.

If you haven’t used the card in 6 months it will be removed from the credit card processor’s
database.

Yes. When placing an order for international delivery, please call LX Retail Company at
+96655008161 or email info@lxretail.sa

We only ship to physical street address.

A lead time is the shortest to longest date that a manufacturer will need to make/ship an item to
a customer.

DS stands for a Drop Ship item. This means that an item will ship directly from the
manufacturer.

-Return any product* in new condition and appropriate for resale within 5 days of purchase for a
prompt, courteous refund.
-After 10 days, return any product* in new condition and appropriate for resale for a refund, less
a 30% restocking fee.
-Items returned to Universal Companies after 90 days will not be accepted for return or returned
to you.

Please allow 14 days for credit to be processed and issued once returned items are received.

Please keep all packing materials until items have been fully inspected. Contact Customer
Service at +96655008161 within 72 hours to report damage.

Items missing from your order must be reported missing within 48 hours of receipt for
replacement.

For non-functioning equipment, contact Customer Service at +96655008161 within 72 hours of
receipt of your order.

Here are 4 easy steps to returning your product:
• Inspect your return: Make sure that all items are un-opened and in the original
packaging. All pieces, parts, printed materials, and accessories must be included for the
return. If your return has been opened or is not in the original packaging contact
customer service at +96655008161.
• Include a copy of your invoice or picking ticket in the return. This expedites the return
process. If you do not have a copy of your invoice or picking ticket contact customer
service at +96655008161. If applicable, include RMA or RA number.
• Package your return to ensure no damage upon return shipment. If items are received
damaged there will be no credit issued.
• Returns should be addressed to:
LX Retail Company
RBDA7036 Saiyda St. Al Durahmiah Dis.
Attn: Returns Department
NOTE: Return shipping charges are the responsibility of the customer.

Fill out the Exchange Form on the back of the packing slip that came with your order. Then
simply follow the return packing and shipping guidelines above and include the Exchange Form
with your return.

If the item has disappeared, then it has either been discontinued or it is out of stock and we do
not have an estimated date for new stock arrival.

If you know the item number, the quickest way to locate it is with the free form text box located
in the upper right side of each web page.

You must be logged into your account to be able to leave a product review. Navigate to the
product page and locate the section of tabs under the product information and “Product
Options & Purchase.” Click on the “Reviews” tab to rate and review the product. For more
information about our review process, please see our Terms and Conditions of Use.

Yes, and you can view our catalogs by using the link at the bottom of every page.

Download equipment manuals from our website. Just type the product name or number into the
search bar to go to the product page. Click on the product to go to a page with more details,
then scroll down to the “Overview” tab. Click “Documents” and choose the manual you need. It
should download automatically.

Still have a question?

If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!

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